Practice Manager - Wendy Shaw
Wendy Shaw will be pleased to answer any query you may have
about the administration of the surgery or any other aspect of your health
care. Should you have any comments, criticisms or complaints concerning the
surgery, she will be pleased to talk to you. We are continually looking at ways
of improving our service to our patients and welcome any suggestions patients
may wish to make.
Receptionists
Our receptionists are trained to do a difficult job well. Please
remember that if you are kept waiting or seem to be asked one or two questions,
they are carrying out surgery policy, which is aimed at making the practice run
smoothly. They do have to judge the urgency of requests so please try to give
the information they require. They should deal with all patients in a polite,
respectful and courteous manner and we expect our patients to treat our staff
in the same way. All staff are bound by the same rules of confidentiality as
the doctors and nurses.
Secretary
Our secretary Janet Bradshaw is available from 9.00 am until 2.00 pm. Monday to
Friday. She arranges referrals to hospitals and private clinics for our
patients and provides a very important link between the surgery and
Consultants. She is also responsible for organising medical examinations and
insurance requests for our patients as well as assisting with the booking of in
house services. Should you have a test result, which is abnormal, the secretary
will contact you to make arrangements for you to see your doctor.
Administrative Support
Our administrative support team consists of an Audit Clerk, Data Entry assistant
and Notes summariser. Between them they work closely with the Practice Manager
and are responsible for entering patient information on to the computer-. This
includes entering patient registration details, immunisations, summarised
medical information, scanning incoming correspondence, test results etc.,
producing reports and carrying out analysis as required. We are now linked with
Leicestershire Strategic Health Authority (formerly Leicestershire Health),
which has improved our information channels considerably. We are covered by the
Data Protection Act 1 998. Since September 2000 the Practice has worked as a
paperless practice and all details of consultations are recorded directly on to
the computer by our clinical staff avoiding the need for the Doctors to use
patient folders.
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Our health visitors, Theresa Reynolds and Kerry Wright are trained nurses with midwifery experience
who have taken further training to obtain the Health Visiting Certificate. As advisors on
childcare and family problems, they work in the community with the family doctors. They are
notified of births, and they visit from the 14th day after birth. They maintain contact
thereafter by further home visits and monitor all children up to the age of 5 years.
All babies and Young children will receive appointments to attend for routine immunisation.
These are done at Burbage surgery on a Thursday morning and are combined with Child Health
Surveillence checks and mum's postnatal check.
They also carry out developmental checks and hold an open Baby Clinic in the Pentecostal Church in Tilton Road
on the 2nd and 4th Wednesday afternoon of each month. They attend Wolvey Surgery on the last Wednesday morning
of each month. They mlay be contacted at the surgery by telephoning 01455 441063
(ansaphone on when they are out).
