The Burbage SurgeryTel: 01455 634879
Wolvey Surgery Tel: 01455 221331
Sapcote SurgeryTel: 01455 634879
Sharnford SurgeryTel: 01455 634879
NOTICE TO PATIENTS
WE ARE AWARE THAT THERE IS AN INTERMITTENT PROBLEM WITH OUR TELEPHONE SYSTEM.
THE PROBLEM OCCURS AT BUSY TIMES AND RESULTS IN CALLERS BEING CUT OFF WHILST WAITING FOR THEIR CALL TO BE ANSWERED.
THE PROBLEM HAS BEEN REPORTED TO OUR TELEPHONE PROVIDER WHO IS TRYING TO RESOLVE THE PROBLEM.
WE APPRECIATE THAT WHEN THIS HAPPENS IT CAUSES FRUSTRATION FOR WHICH WE SINCERELY APOLOGISE.
WE ARE PRESENTLY LOOKING AT ALTERNATIVE TELEPHONE PROVIDERS SO THAT WE SOURCE A MORE ROBUST SYSTEM
THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING
Repeat prescription request slips may be handed in or posted to the surgery. Your prescription will be ready for you within 48 hours. Alternatively, if you supply a stamped addressed envelope, we will forward your prescription to you.
Please mark clearly on your request the items that you require.
It is also possible to request your repeat medication on line, via the link at the top of this page, once you have registered with the practice for on line access.
The facility for requesting a repeat prescription by telephone is available to housebound patients and may be arranged after discussion with one of the doctors, the reception manager or practice manager.
Please only request medication that you require. If you do not require an item please do not order it. Sometimes, your doctor or the hospital may alter your repeat medication. It is important, therefore, that patients should keep no more than one month's supply of medication at any time. All medicines carry expiry dates. If you find that the date on your medication has expired, please dispose of this safely.
You may find that the name of your medication has been altered on your prescription and your repeat slip. If this happens it is most probably that the doctor has changed your medication from the brand name to the chemical (generic) name for that particular drug in accordance with practice policy. There should be no difference in the drug itself and you should not notice any difference. However, should you wish to discuss this with your doctor, please make an appointment in the usual way.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Dispensaries are located at the main surgery and at Wolvey Surgery and are for the use of the patients who live in outlying villages only (e.g. Wolvey, Burton Hastings, Sapcote, Sharnford etc.) Any patient who is on the dispensing list and attends the surgery for an appointment can obtain their prescription at that time.
The doctors who take the rural surgeries also take a supply of drugs with them for dispensing at these times. If you are severely disabled and unable to go to a chemist you can apply for the doctors dispensing service. The practice also offers a delivery service for repeat prescriptions. Further details are available from our dispensing staff.
To obtain a repeat prescription from dispensary, please forward your repeat medication request slip to either Burbage or Wolvey. In case of query, please ring the dispenser on 01455 894452 at Burbage or 01455 222052 at Wolvey. Your prescription will be ready within 48 hours. The pick-up point for the prescriptions can be either at Burbage, Wolvey, Sapcote or Sharnford. This can be arranged with the dispenser. Alternatively, once registered with the practice for on line access, you may request a repeat prescription via our website. Please ensure you have adequate medication at all times. However, should you run out of medication and require your medication urgently, please speak to a dispenser on the above contact numbers.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
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