Please note that the practice is not presently registering patients living in Barwell, Earl Shilton and Some Areas of Hinckley

Should you wish to join our practice, please bring your signed medical card from your previous doctor. Alternatively, if you have no medical card, you may ask the receptionist for form GMS1 that you should complete and hand into reception. The practice will confirm to you in writing whether your application has been accepted or declined. If you are presently living in this area you should consult with your present GP until your registration with us has been confirmed. If you are new to this area and you need to be seen prior to confirmation of your registration, our Doctors will see you as a temporary patient.

All new patients over the age of 5 must also complete the practice registration forms and undergo a new patient examination by the practice nurse. Please also bring your repeat prescription card or medication issued by your previous doctor.

We will be happy to see any friends or relatives staying with you on a temporary basis who need medical attention. This includes contraceptive services. Please be aware that some visitors from overseas may not be entitled to NHS services and the practice may charge them for consultations and any drugs prescribed.

It is most important that you notify the surgery of any changes to your personal details as soon as possible. If you change your surname, address or telephone number, please ask at reception for a form on which you may enter your new details. If you move to a new address, which is outside of our catchment area, you will be contacted by the Practice Manager and advised to register with another doctor nearer to your home. If you still wish to remain registered with the practice, please write to the Practice Manager who will discuss your request with the doctors.

The doctors will see patients who require a full medical examination on a private basis or NHS depending on the circumstances. These may take the form of insurance certificates, employment requests or an assessment for fitness to drive. In most cases a fee will be charged and we respectfully ask patients to settle any account as soon as possible. All charges are calculated using BMA recommendations. Please bring a fresh sample of urine when you attend for your medical.

Patients sometimes require forms to be completed by their doctor, e.g. insurance forms, private sick notes etc. We respectfully ask patients requiring this service to leave full instructions as to the completion of the form and whether they will be collecting it or prefer for it to be posted on completion. The doctors provide this service privately and there will be a fee charged for each service provided. We cannot guarantee a time for form completion, as this has to be fitted in with their usual duties. Patients requiring their completed forms posted to the relevant address must ensure that their form is accompanied by a stamped addressed envelope. Forms not having an envelope will be left at reception for the patient to collect.

Ask your doctor how long the results will take to come through and then ring on the appropriate day after 11.30 a.m. The policy of the practice is that receptionista are only allowed to give out a normal test result over the telephone. If your test result is abnormal either the doctor or practice nurse will give the results and offer appropriate advice.

The practice is registered under the Data Protection Act 1998 and all patient held information is held securely. No information will be disclosed to a third party without prior written consent of the patient. However, information may be shared with other people involved in providing their care e.g. hospital consultants. Under the Act, patients have the right of access to their records and an application form should be obtained from the practice if any patient requests to do so. Patients are able to access general information about the practice under the Freedom of Information Act.

Should you wish to view your medical records, which are kept at the surgery you may do so by speaking with the Practice Manager who will make the necessary arrangements. A charge of �10 is made for this service.

Several parking spaces are reserved for disabled persons in our main car park. Ramps for wheelchairs of disabled patients are sited at the main entrance. All consulting rooms and disabled toilets are designed to allow easy wheelchair access. Wolvey Surgery has been modified to comply with Disability requirements.

The practice has a satellite link with the Life Channel that promotes healthy advice and lifestyle to our patients.

Our practice is able to provide information on an extensive range of medical conditions. This provides useful information on medical conditions, help groups, books and leaflets can be requested from reception. Additions leaflets are available in the waiting area.

The doctors, nurses and staff of the practice have produced a Practice Charter, which we believe, we can and should achieve. A copy of our standards can be found here

The Doctors at this practice will not tolerate any acts of either verbal or physical aggression directed towards either themselves or any of the surgery staff. Any patient demonstrating aggressive behaviour will be asked to leave and removed from the surgery list. In cases of physical aggression, the practice will not hesitate to report the matter to the police and seek immediate assistance if necessary.

For patients with access to the internet, it is possible to register with the practice for on line access.Once registered patients may book an appointment or request a repeatprescription on line.

A number of patient representatives have formed a Patient Participation Group and this group meets on a monthly basis. The group represents the views of our patients and actively liaise with the GPs and Practice Manager on practice issues. They are aiming to register the group to register as a charity to enable them to participate in fund raising for the surgery and for other local charities. They may be contacted at www.burbagesurgeryppg@hotmail.co.uk

While we constantly strive to provide a good friendly and efficient service, we realise that occasionally things do not go as smoothly as we would like. If you think this has happened to you, please come and talk either to your doctor or to the practice manager who will try to sort out the problem.

The practice manager is always willing to listen to new ideas for improving our service to you. Very often patients note areas where improvements could be made which may be overlooked by the staff at the practice. You may either write down your ideas and drop them into the suggestion box in the foyer at the main surgery or ask to speak with the practice manager if she is available.

If you require information contained on this web page in an alternative format e.g. large print, Braille or audio tape, please contact the Leicester Centre for Integrated Living on 0116 2225005.